Latest page update - 2pm on 10 February 2021
‘Hands. Face. Space.’
Our number one priority is to keep customers and colleagues safe, whilst continuing to deliver services to our customers. For the current coronavirus guidance and to find out more about the latest restrictions in England visit the www.gov.uk website.
Please visit our new frequently asked questions page for all the latest updates on our services during this time.
Although the pandemic is affecting our staffing levels, our emergency repairs service is operating as usual. If you need to report an emergency repair, call 01785 312000 (Staffordshire) or 0300 300 0059 (Shropshire). Please bear with us as it may take more time for your call to be answered during busy times and outside office hours.
An emergency repair is a problem that represents an immediate risk to safety, security or health, such as:
No heating or hot water
Major damage to the structure of your home
An uncontrollable water leak
A gas leak or dangerous electrical fault.
Unsecure front door or window causing a security issue
We are also committed to carrying out non-emergency repairs but our response time for these repairs is currently longer than usual. You can report non-emergency repairs 24/7 online using the buttons below.. To allow us to dedicate our resources where they are most needed, please do not call to ask for updates about non-emergency repairs as we will contact you as soon as we have more information.
Your support and patience during this difficult time is really appreciated.
The safety and wellbeing of our customers and colleagues continues to be our number one priority during these difficult times.
In accordance with current government and Health and Safety Executive rules, along with emergency repairs, we must continue to carry out vital safety checks at your home when they become due.
It’s really important that you let us carry out these checks to help us keep you and your family safe. You can find out more in the Help us keep your safe leaflet below.
Please be assured that the health and wellbeing of our customers and operatives is of the utmost importance to us during this difficult time. All operatives are working in line with government guidance on how they should enter and work at a customer’s home – find out more in the Essential visits guidance leaflet below.
| Attachment | Size |
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 Help us keep you safe leaflet.pdf | 817.89 KB |
| Essential visits guidance leaflet.pdf | 407.98 KB |
Staying at home for a prolonged period can be really difficult and lonely, so it’s important to take care of your mind as well as your body and to get support if you need it.
Staying in touch with family and friends over the phone or on social media can really help. Taking daily exercise, especially if you can get outside, can also give you a much-needed boost. Please remember that if do venture away from your home you should follow the government guidelines.
There’s a whole range of great information online offering you top tips to help you keep your mind and body healthy. The NSPCC also offer advice on how to talk to a child, if they are worried about coronavirus – find out more here.
https://www.nhs.uk/oneyou/every-mind-matters/
https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/
If you have concerns about a child or adult, particularly with everything that is happening and the added difficulties we are all facing, please speak up.
Whilst it can often be difficult to identify abuse or neglect, if you are in any doubt, please report it to our our customer service centre on 01785 312000.
You can also share your concerns with South Staffordshire Council’s safeguarding team or Shropshire Council’s safeguarding team.
Further advice is also available online:
With more people working and staying at home the Fire Service is asking everyone to #TakeExtraCare
To access top tips on how you can help to keep your family safe please visit Staffordshire Fire and Rescue’s website or Shropshire Fire and Rescue's website. Alternatively, you can follow Staffordshire Fire and Rescue on Facebook or Shropshire Fire and Rescue on Facebook to see regular updates.
Customers who are extremely vulnerable to Coronavirus due to a clinical diagnosis, should have received a letter from the NHS about shielding from the virus. If you are extremely vulnerable and do not have a family member, friend or neighbour who can deliver food and medicine to you, the advice is to:
If you are staying at home due to Coronavirus symptoms, because you are over 70, have a pre-existing health condition or are pregnant and do not have friends, family or neighbours who can help you, your local council may be able to offer you support. You can find out more for Staffordshire here or for Shropshire here. Alternatively, you can call the helpline on 0300 111 8050 for Staffordshire or 0345 678 9028 for Shropshire.
Whilst our reception service remains closed until further notice, our customer service centre (CSC) is now operating as usual. To contact CSC, please call 01785 312000 for South Staffordshire or 0300 300 0059 for Shropshire.
Did you know, non-urgent, routine repairs can be reported online 24/7?
For all other enquiries please email enquiries@care-plus.co.uk or private message our Care Plus Facebook page.
If you are self-isolating or have been diagnosed with coronavirus, it’s really important that you let us know by completing our online form.
Isolation doesn’t mean that you are on your own. Your friends and relatives will be able to keep in touch by phone and email and we will be there, every step of the way.
If you haven’t got around to opening a Facebook account, now would be a good time to do so because it’s a great way to stay in contact with everyone. Don’t forget to follow Care Plus!
In response to the impact of Covid-19, Housing Plus Group in association with Jewson have made funding available to community initiatives supporting people affected by the crisis in our communities in Staffordshire and Shropshire. Eligible organisations may apply for grants of up to £2,000.
To find out more, and apply, please visit www.housingplusgroup.co.uk.
The most important thing you can do to reduce the risk of infection is to stay at home and wash your hands, frequently and thoroughly.
You can watch an NHS video which shows you the best way to wash your hands here.
Personal care and support provided by Care Plus will continue as usual but will be regularly reviewed in line with government advice. If you receive care from another company, please contact them.
All of our retirement living and Extra Care schemes are currently closed to visitors and it's important that all residents follow government advice to remain in their own homes at this time.
Communal rooms in our schemes are also closed until further notice. Except where these areas provide access to fire escapes, communal rooms have been locked.
If you request an emergency repair or other service that requires a personal visit from our staff, we will ask you some brief questions about your health. Please don’t be offended by these questions, which we will be asking ALL customers before we visit their home. We hope that you will understand that this is a really important way that we can work together, to reduce the spread of infection and help to keep you safe.
1. Do you or anyone in your household have a new and persistent cough or temperature?
2. Have you had any contact with any person whom has been diagnosed with coronavirus, or showing symptoms in the last 14 days (Coughing, temperature, shortness of breath)?
3. Have you or anyone in your household received any medical advice from the NHS, 111 or any other medical professional to self isolate due to coronavirus symptoms?
4. Have you or anyone in your household been tested positive for Coronavirus in the last 14 days?
5. Are you self isolating / shielding for any reason?
6. Has anybody in your household returned from abroad in the last 14 days?
Coronavirus can affect anyone. Most of those who contract the virus will recover in a few days; older people and those with pre-existing health conditions or weakened immunities are at more risk of severe symptoms.
You or your family may be anxious about how to stay safe. Your wellbeing is our priority and we are doing everything we can to protect you and our staff.
We are following advice from the Department of Health and Social Care, NHS England and the Care Quality Commission. As the situation develops and the advice changes, we’ll let you know how that affects you.
We are taking all necessary steps to ensure that we can maintain essential services during the outbreak of COVID-19 (Coronavirus).
We will update this page with any significant changes in services or policies.
Sadly, fraudsters and thieves are using the coronavirus pandemic to find new ways to scam people.
Phishing emails and texts are being used to target people and the elderly have been conned out of their money by thieves offering to do their shopping, as they self-isolate. Victims have also lost money purchasing face masks and similar items online that never arrive.
Please be on your guard for possible coronavirus scams and look out for vulnerable family members, friends and neighbours who may become a target for fraudsters.
If you are the victim of fraud you can report it online to Action Fraud or contact your local police on 101.
We are registered as a Charitable Industrial & Provident Society (30948R)
Registered with the Care Quality Commission (2000032662)
VAT Number: 135 5241 33
