- Retirement Living Staffordshire 01785 312292
- Retirement Living Shropshire 01743 285000
- Care at Home Staffordshire 01785 312102
- Care at Home Shropshire 01743 285250
Latest page update - 7pm on 25 March 2020
It’s really important that all our customers and colleagues keep safe and don't pass it on so please keep checking the government’s latest advice on what you can do to keep yourself and others safe.
You can also keep-up-to-date with the new GOV.UK Coronavirus Information service on WhatsApp. It’s free and simple to use – find out more here.
Due to the impact that coronavirus is having on the way we deliver services, we can only accept emergency calls at this time. We are therefore asking customers to only contact our customer service centre to:
For all other enquiries please email enquiries@care-plus.co.uk or private message our Care Plus Facebook page.
Please visit our new frequently asked questions page for all the latest updates on our services during this time.
If you are self-isolating or have been diagnosed with coronavirus, it’s really important that you let us know by completing our online form. Please complete it here if your tenancy is with Severnside, and here if your tenancy is with SSHA.
Isolation doesn’t mean that you are on your own. Your friends and relatives will be able to keep in touch by phone and email and we will be there, every step of the way.
If you haven’t got around to opening a Facebook account, now would be a good time to do so because it’s a great way to stay in contact with everyone. Don’t forget to follow Care Plus!
The most important thing you can do to reduce the risk of infection is to stay at home and wash your hands, frequently and thoroughly.
You can watch an NHS video which shows you the best way to wash your hands here.
Personal care and support provided by Care Plus will continue as usual but will be regularly reviewed in line with government advice. If you receive care from another company, please contact them.
All of our retirement living and Extra Care schemes are currently closed to visitors and it's important that all residents follow government advice to remain in their own homes at this time.
Communal rooms in our schemes are also closed until further notice. Except where these areas provide access to fire escapes, communal rooms have been locked.
Due to the impact that coronavirus is having on the way we deliver our services, our reception service will be closed from Monday 23 March until further notice.
As mentioned above, our customer service centres are only taking emergency calls. We are currently also receiving higher than usual call volumes, so it could take longer than usual for you to get through to speak to an advisor.
If you request an emergency repair or other service that requires a personal visit from our staff, we will ask you some brief questions about your health. Please don’t be offended by these questions, which we will be asking ALL customers before we visit their home. We hope that you will understand that this is a really important way that we can work together, to reduce the spread of infection and help to keep you safe.
Have you been abroad in the last two weeks? If so, which country did you visit?
Have you had any contact with any person whom has been diagnosed with coronavirus, placed in isolation or who is showing symptoms (coughing, temperature, shortness of breath) of coronavirus?
Are you or your immediate family showing any of the following signs or symptoms, coughing, temperature, shortness of breath?
Have you received any medical advice from the NHS, 111 or GP regarding coronavirus exposure for you or your immediate family?
Do you currently have a new and persistent cough or high temperature?
Coronavirus can affect anyone. Most of those who contract the virus will recover in a few days; older people and those with pre-existing health conditions or weakened immunities are at more risk of severe symptoms.
You or your family may be anxious about how to stay safe. Your wellbeing is our priority and we are doing everything we can to protect you and our staff.
We are following advice from the Department of Health and Social Care, NHS England and the Care Quality Commission. As the situation develops and the advice changes, we’ll let you know how that affects you.
We are taking all necessary steps to ensure that we can maintain essential services during the outbreak of COVID-19 (Coronavirus).
We will update this page with any significant changes in services or policies.
Sadly, fraudsters and thieves are using the coronavirus pandemic to find new ways to scam people.
Phishing emails and texts are being used to target people and the elderly have been conned out of their money by thieves offering to do their shopping, as they self-isolate. Victims have also lost money purchasing face masks and similar items online that never arrive.
Please be on your guard for possible coronavirus scams and look out for vulnerable family members, friends and neighbours who may become a target for fraudsters.
If you are the victim of fraud you can report it online to Action Fraud or contact your local police on 101.
We are registered as a Charitable Industrial & Provident Society (30948R)
Registered with the Care Quality Commission (2000032662)
VAT Number: 135 5241 33
