Coronavirus (COVID-19) customer advice
Latest page update - 4pm Tuesday 23 August
Housing Plus Group will be keeping COVID-secure working practices in place. We believe this the safest decision for our customers, staff and communities.
Reporting repairs
Emergency repairs
Our emergency repairs service is operating as usual. If you need to report an emergency repair, call 0800 048 8955.
An emergency repair is a problem that represents an immediate risk to safety, security or health, such as:
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No heating or hot water
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Major damage to the structure of your home
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An uncontrollable water leak
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A dangerous electrical fault
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A gas leak - If you smell gas or fumes, you must immediately call the National Gas Emergency Service on 0800 111 999 and ensure you are safe before reporting it to us.
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Unsecure front door or window causing a security issue
Non-urgent repairs
You can report non-emergency repairs 24/7 online on our Homes Plus website. To allow us to dedicate our resources where they are most needed, please do not call to ask for updates about non-emergency repairs as we will contact you as soon as we have more information.
Help us keep you safe
The safety and wellbeing of our customers and colleagues continues to be our number one priority.
In accordance with Health and Safety Executive rules, along with emergency repairs, we must carry out vital safety checks at your home when they become due.
All operatives are continuing to work to help keep you and your family safe.
Wellbeing advice
Online support
There’s a whole range of great information online offering you top tips to help you keep your mind and body healthy.
https://www.nhs.uk/oneyou/every-mind-matters/
https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/
Safeguarding
Are you worried about a child, friend, family member or neighbour?
Safeguarding means protecting the rights of an adult or child to live in safety, free from abuse and neglect. To find out more, including how to report any concerns, please visit the safeguarding page on our Homes Plus website.
Contacting or visiting our customer services centre
Our offices are now open for essential visits by appointment only. To contact our customer services team, please call 0800 048 8955.
Did you know, non-urgent, routine repairs can be reported online 24/7?
For all other enquiries please email enquiries@care-plus.co.uk or private message our Care Plus Facebook page.
Where can I get more information?
- Symptoms of coronavirus and how to avoid it on the NHS website
- Use the 111 online coronavirus service if you feel you need medical help
- Guidance on how the UK is affected by coronavirus GOV.UK is updated daily and is the best source of reliable information
- Age UK
- Department of Health and Social Care
If you contact us to request a visit
If you request a service requiring a visit from our staff, we will ask you some brief questions about your health.
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Do you or anyone in your household currently have OR have signs and symptoms of COVID-19?
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Are you or anyone in your household currently awaiting test results for COVID-19?
Please don’t be offended by these questions, which we will be asking ALL customers before we visit their home. We know that you will understand that we need to work together to reduce the spread of infection.
When we visit your home, we will talk to you about the steps that we take to keep our customers and colleagues safe.
Keeping you informed
We are working to protect our customers and staff and to maintain essential services.
We continue to monitor the regular updates on COVID-19 from the government and the NHS as well as the advice from Public Health England.
We will continue to regularly update this page with any significant changes in services or policies, so please check back to keep up-to-date.