There’s a reason for the plus in Care Plus. It’s there because we can do so much more to make a positive difference for you and your family.

We provide lifeline reassurance every minute of every day, support with everyday tasks and personal care to help you live independently, at home.

If you need support to get the most out of life we care, with a smile.

And as one of the largest not-for-profit providers in the area, we’re plus-sized too. We manage 54 retirement living communities, with self-contained apartments and bungalows in towns and villages throughout Staffordshire and Shropshire.

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Care and support services

Retirement living

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Coronavirus (COVID-19) customer advice

The safety and wellbeing of our customers and colleagues continues to be our number one priority.

We’re focusing all our efforts on providing essential services to our customers while following the advice from the government, NHS and Public Health England.

You can keep regularly updated here.

 

14th September 2021
Retirement Living customer Neil McKay was taken by surprise when members of his local community told us about their good neighbour.

Residents of a close-knit retirement living neighbourhood in Stafford explained that Neil’s help began in lockdown and now continues with errands, support and help for vulnerable people.

We...

9th September 2021

Wren House is reaching a very exciting stage now and our flagship development is taking its place as a new landmark in the centre of Stafford. Soon, we will be opening this brand new retirement living community. Before then, Operations manager Debbie Brownlie was thrilled to be given special permission...

4th August 2021

Like many young people, Harrison Unwin looked for part-time work while he studied for ‘A- Levels. For him a job meant independence, some valuable experience for his CV and importantly, an income that helped him pay for his first car. 

“I saw something online about Care Plus and found out that...

Reporting repairs

Although the pandemic is affecting our staffing levels, our emergency repairs service is operating as usual. If you need to report an emergency repair, call 01785 312000 (Staffordshire) or 0300 300 0059 (Shropshire). Please bear with us as it may take more time for your call to be answered during busy times and outside office hours. 

We are also committed to carrying out non-emergency repairs but our response time for these repairs is currently longer than usual. You can report non-emergency repairs to SSHA or Severnside 24/7 online. To allow us to dedicate our resources where they are most needed, please do not call to ask for updates about non-emergency repairs as we will contact you as soon as we have more information.

Your support and patience during this difficult time is really appreciated.

Scam phone calls

We have become aware that some customers are receiving scam phone calls or text messages claiming to be from their local housing association. These messages are advising customers to contact their local housing association on Whatsapp.

Please note: we do not use Whatsapp as a method of communication. If you receive a call or text message that you think may be a scam, please report any concerns to us using the contact details below.

Shropshire: 0300 300 0059 or enquiries@severnsidehousing.co.uk

South Staffordshire: 01785 312000 or enquiries@ssha.co.uk

Stafford: 0800 111 4554 or housing@sarh.co.uk

If someone comes to your home, please:

1. Always ask for identification before letting anyone into your home. Our staff, as well as our contractors, always carry ID.

2. Don’t deal with people who don’t have proper identification with them.

3. Report any concerns to us using the contact details above.

4. If you feel unsafe call the police.