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Telecare alarm monitoring service changes. Please note that from 11th June 2024, Care Plus will no longer deliver a Telecare service. Click to find out more.

Retirement Living, Care and Support Services

There’s a reason for the plus in Care Plus. It’s there because we can do so much more to make a positive difference for you and your family.

We provide lifeline reassurance every minute of every day, support with everyday tasks and personal care to help you live independently, at home.

If you need support to get the most out of life we care, with a smile.

And as one of the largest not-for-profit providers in the area, we’re plus-sized too. We manage 57 retirement living communities, with self-contained apartments and bungalows in towns and villages throughout Staffordshire and Shropshire.

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12th June 2024

We’re committed to listening to our tenants and making changes to improve your experience. In April 2023, Tenant Satisfaction Measures (TSMs) were introduced by the Regulator of Social Housing, giving a greater focus on how satisfied our tenants are with our services. These TSM results enable you to see how...

6th June 2024
As part of Volunteers’ Week, we’re saying thank you to our involved customers for helping to shape our services

This week we’re celebrating the members of our Customer Partnership Panel (CPP) and Virtual Customer Panel (VCP) for volunteering their time to help develop our services.

We’re so lucky to...

3rd June 2024

A resident in one of our retirement living schemes has won a Mayor of Shrewsbury award for promoting and enhancing the local community.

The Mayor’s Awards honour the unsung heroes of Shrewsbury, who make the town a place people love to live, work, play and visit.

Gwen...

How are we doing?

Our latest Tenant Satisfaction Measures (TSMs) results for rented customers are now available. 

 

See our 2023-24 results

Scam phone calls

We have become aware that some customers are receiving scam phone calls or text messages claiming to be from their local housing association. These messages are advising customers to contact their local housing association on Whatsapp.

Please note: we do not use Whatsapp as a method of communication. If you receive a call or text message that you think may be a scam, please report any concerns to us on 0800 048 8955.

If someone comes to your home, please:

1. Always ask for identification before letting anyone into your home. Our staff, as well as our contractors, always carry ID.

2. Don’t deal with people who don’t have proper identification with them.

3. Report any concerns to us using the contact details above.

4. If you feel unsafe call the police.

Free advice and activities in your community

ReConnected is a new service for people aged 55+ providing advice about the things that matter most to you, as well as activities and social events in your community. 

It’s completely free for residents of Stafford Borough and South Staffordshire.

 

Find out more

 

ReConnected is supported by the National Lottery Community Fund   

Coronavirus (COVID-19) customer advice

Housing Plus Group will be keeping COVID-secure working practices in place. We believe this the safest decision for our customers, staff and communities.

Please see here for further information.