Our Care Plus At Home service is now available in Shropshire and Staffordshire. Care Plus at Home provides care and support for older people who want to continue to live independently, in their own homes.
We have become aware that some customers are receiving scam phone calls or text messages claiming to be from their local housing association. These messages are advising customers to contact their local housing association on Whatsapp.
Please note: we do not use Whatsapp as a method of communication. If you receive a call or text message that you think may be a scam, please report any concerns to us using the contact details below.
Shropshire: 0300 300 0059 or enquiries@severnsidehousing.co.uk
South Staffordshire: 01785 312000 or enquiries@ssha.co.uk
Stafford: 0800 111 4554 or housing@sarh.co.uk
If someone comes to your home, please:
1. Always ask for identification before letting anyone into your home. Our staff, as well as our contractors, always carry ID.
2. Don’t deal with people who don’t have proper identification with them.
3. Report any concerns to us using the contact details above.
4. If you feel unsafe call the police.
The safety and wellbeing of our customers and colleagues continues to be our number one priority.
We’re focusing all our efforts on providing essential services to our customers while following the advice from the government, NHS and Public Health England.
You can keep regularly updated here.
Although the pandemic is affecting our staffing levels, our emergency repairs service is operating as usual. If you need to report an emergency repair, call 01785 312000 (Staffordshire) or 0300 300 0059 (Shropshire). Please bear with us as it may take more time for your call to be answered during busy times and outside office hours.
We are also committed to carrying out non-emergency repairs but our response time for these repairs is currently longer than usual. You can report non-emergency repairs to SSHA or Severnside 24/7 online. To allow us to dedicate our resources where they are most needed, please do not call to ask for updates about non-emergency repairs as we will contact you as soon as we have more information.
Your support and patience during this difficult time is really appreciated.
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We are proud to share the Group’s 2019-20 Annual Report.
Featuring animated staff and customers, the report showcases our performance and highlights the positive difference we are making to homes, lives and communities.
We are registered as a Charitable Industrial & Provident Society (30948R)
Registered with the Care Quality Commission (2000032662)
VAT Number: 135 5241 33
